Returns and Refunds

We hope this returns and refunds information will answer any questions you may have. However, if you have any questions that are not covered, please call 01525 854000.

Returns

If you wish to return any item, we must be informed within 3 working days of the product being delivered to you. A collection charge equal to the delivery charge at the time of sale will be applied to all returns & will be deducted from your subsequent refund.

Goods must be returned unopened and in saleable condition. We reserve the right to make a 10% restocking charge where products were correctly supplied according to the buyer’s request.

Refunds

Refunds will be made by the same method of payment, i.e. credit or debit card less any delivery and / or collection charges.

Feedback

If you have any feedback on our returns and refunds service, positive or negative, we would love to hear from you. Please contact us.